Shipping policy

MISDELIVERED SHIPMENTS
If your shipment tracking shows delivered but you have not received your item, please contact us within 7 days of the delivery date to initiate an investigation. We are unable to honor delivery disputes more than 7 days after the delivery date due to policies set forth by UPS, FedEx, and Freight carriers.

INCORRECT ADDRESS
If you have provided an incorrect address at checkout, it is imperative to contact us via phone or text as quickly as possible to process an address change while there is still time. If we are not able to contact FedEx at least a full 24 hours before the expected delivery date, it is very likely the package will be delivered to the originally provided address, at which point we will have no options to recover the package. If you contact us to revise your delivery address, a fee may be charged (FedEx charges a $12 fee for address revisions).

DAMAGED SHIPMENTS
In the event your item arrives damaged defective in some way, please contact us via email, send us a message by clicking the red contact button in the bottom left of your screen, or call/text 918.940.8900 ASAP. Damage must be reported within 14 days of the arrival of your shipment, so please be sure to inspect your DashSkin on arrival.  Please do not refuse the package if it arrives damaged, as this adds a delay in resolving your issue.